SHIPPING & RETURNS

SHIPPING POLICY

Print-on-Demand & Manufacturer Fulfillment

Some Mothman Outdoors apparel, including certain shirts, hats, and specialty items, may be produced and shipped directly from our manufacturing partners. This allows us to offer a wider selection of products while maintaining quality standards.

Orders fulfilled directly by the manufacturer may:

Ship separately from other items in your order
Arrive in multiple packages
Have slightly different processing and delivery times
Display the manufacturer's name on shipping labels or tracking information

If your order contains both in-stock and manufacturer-fulfilled items, you may receive multiple shipments at no additional cost.

We appreciate your patience and support as we work to deliver high-quality gear directly to your doorstep.

Mothman Outdoors — Anytime. Any Terrain. Any Hunt.

RETURN & EXCHANGE POLICY

Last Updated: June 2026

At Mothman Outdoors, we stand behind the quality of our products and want you to be satisfied with your purchase.

Returns

We accept returns of unworn, unwashed, and unused merchandise within 30 days of delivery.

To be eligible for a return:

Items must be in their original condition.
Items must be free from odors, stains, pet hair, and damage.
Original tags (if applicable) must be attached.
Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return:

Clearance or final sale items
Gift cards
Customized or personalized products
Products showing signs of wear, washing, or alteration

Exchanges

If you need a different size or received an incorrect item, please contact us within 30 days of delivery. We will do our best to accommodate exchanges based on product availability.

Print-on-Demand & Manufacturer-Fulfilled Products

Some shirts, hats, and specialty products may be produced and shipped directly from our manufacturing partners. Due to the made-to-order nature of these items, returns and exchanges may be limited.

Manufacturer-fulfilled items may only be eligible for return or replacement if:

The item arrives damaged
The item contains a manufacturing defect
The wrong item was received

Please contact us within 7 days of delivery if any of these situations occur.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include:

Your order number
Photos of the item
Photos of the packaging (if applicable)

We will work quickly to correct the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is the result of our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as Mothman Outdoors cannot guarantee receipt of returned packages.

Contact Us

For return or exchange requests, contact:

Mothman Outdoors
Email: support@mothmanoutdoors.com
Website: mothmanoutdoors.com